All sales are final; Frampton Co does not accept returns and exchanges.
F Collection Standards & Care
F Collection items are produced by expert manufacturers and artisans in strict accordance with the specifications and quality standards provided by Frampton Co to each workroom.
F Collection products that are custom-made, derived from natural materials or produced by hand will have naturally occurring variations and no two products will be exactly alike. As such, Frampton Co shall not be responsible to the end user/purchaser for naturally occurring variations in woods, natural fibers, dyes or stains and cannot accommodate for irregular conditions (e.g. uneven floors). Wood should not be installed in areas with exposure to high levels of humidity or high levels of dry air, large temperature fluctuations, or abnormal environmental conditions. Variations in the color, sheen and texture (wrinkling and natural marks) of leather may occur due to small batch dying, tanning processes and natural phenomena. For items with a lacquer finish, we recommend gentle dusting with a dry microfiber cloth and cleaning with a microfiber cloth soaked in warm water. Our rugs are 100% NZ Wool, and may experience an initial shedding of fibers – this is normal and to be expected, and will subside in a couple of months. We recommend a rug pad for every rug, placing your rug outside of direct sunlight, and regular vacuuming to maintain the quality and lifespan of your rug.
For questions regarding maintenance of our products, please contact email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Frampton Co is not responsible for the following:
- Any costs related to installation, re-installation, removal or repair
- Damage caused by improper installation or assembly by the customer or a related third party
- Damage caused by exposure to weather or improper environment
- Damage caused by improper cleaning solutions or methods
- Any change in appearance or patina caused by natural wear
- Natural variations in materials, including but not limited to colour and finish
Damages caused in transit must be documented and reported within 10 business days of receipt. Original packaging must be retained in order to validate a shipping damage claim.
Charges & Credits
Customer authorizes, understands and agrees that all charges and fees as outlined in the terms of sale will be charged on the credit card provided at time of sale. If at any time your payment method cannot be verified, is invalid, or otherwise is not accepted, your purchase may be suspended or cancelled until you are able to resolve the problem to our satisfaction.
Shipping charges are defined by product and location and are calculated after the checkout phase or by requesting a quote in advance. (please reach out to firstname.lastname@example.org for a quote).
Frampton Co arranges shipping on behalf of the customer. All associated shipping costs are the responsibility of the customer. Any issues/damage due to shipping are the responsibility of the shipper, not Frampton Co. Measurements for the merchandise which is being purchased have been provided. Customer must verify that all items are deliverable into Customer’s residence prior to purchase. Delivery charges are not refundable for unsuccessful attempted deliveries (i.e. customers who are not at delivery address during agreed date/time or for merchandise orders which do not fit into building/residence) or for approval deliveries/pick-ups. Customer agrees to accept delivery or arrange pick up within 30 days of the order being available. After 30 days of the order being available for delivery or pick up, the customer understands and agrees to a 5% storage fee per month for the cost of any and all goods for up to 6 months. Customer is responsible for inspecting all goods upon receipt, and will be deemed to have accepted the shipment unless Frampton Co is notified of any shipping error within 48 hours of receipt. In the event of an error in shipment, Frampton Co's sole obligation will be to accept the return of the item in its original condition/packaging and re-ship the correct item.
Configured and made-to-order items will ship within 16-22 weeks unless otherwise notified. Lead times begin with receipt of order/payment. Shipping transit time is applicable after the lead time has been completed. Lead times exclude holiday closure.